GREYSON EYEWEAR · CUSTOMER CARE
Everything you need to know about delivery, returns, exchanges and refunds.
LAST UPDATED · SEPTEMBER 15, 2026
Greyson Eyewear prepares and processes orders before they are transferred to the applicable carrier.
The following sections explain our usual processing times, delivery estimates, tracking procedures and shipping conditions.
Greyson Eyewear orders are processed and prepared before being transferred to the carrier.
Processing time is generally 1 to 2 business days.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email containing any tracking information available for your package.
Greyson Eyewear offers shipping to destinations available during the checkout process.
Our total estimated delivery time is generally 5 to 7 business days , including order processing and transit time.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, periods of high demand, weather conditions, public holidays or customs procedures applicable to international shipments.
Where tracking information is available, it will be sent to the customer by email after the order has shipped.
Greyson Eyewear offers free standard shipping on all orders, with no minimum purchase requirement.
No additional standard shipping fee will be added to your order at checkout.
The carrier used may vary depending on the destination, availability of logistics services and the characteristics of the order.
Where tracking is available, customers will receive the necessary information to monitor the progress of their shipment.
The customer is responsible for providing a complete and accurate shipping address when placing an order.
We recommend carefully reviewing the recipient's name, street address, apartment or unit number, city, province or state, postal or ZIP code and country before completing your purchase.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment. However, an address change cannot be guaranteed once the order has been processed or transferred to the carrier.
Where tracking is available for a shipment, a tracking number or tracking link will be provided by email after the order has shipped.
It may sometimes take additional time before the first tracking updates appear in the carrier's system.
The delivery times stated in this policy represent our usual estimated delivery times.
Exceptional delays may occur after a package has been transferred to the carrier due to circumstances outside Greyson Eyewear's reasonable control.
If your order significantly exceeds the estimated delivery time, please contact us at:
We will review the available information relating to your shipment.
If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact Greyson Eyewear as soon as possible at:
Please provide your order number together with any relevant information or photographs that may assist us in reviewing the situation.
We will review the matter and provide the applicable next steps in accordance with our policies and any applicable consumer rights.
International shipments may occasionally be affected by customs procedures, which can result in additional delivery time.
Where customs duties, import taxes or other charges imposed by authorities apply, their treatment depends on the destination and the terms applicable to the shipment.
At Greyson Eyewear, we want you to be satisfied with your purchase. The following policy explains the conditions applicable to returns, exchanges and refunds made through greysoneyewear.com.
You have 14 days from the date you receive your order to request the return of an eligible item.
We accept return requests for defective or damaged products, as well as returns for general reasons, including where you simply change your mind about your purchase.
The return request must be made within this 14-day period.
To be eligible for a return due to a change of mind, the item must be returned in a condition that allows it to be resold.
The product must be undamaged, accompanied by its accessories and, where reasonably possible, its original packaging.
Proof of purchase or your order number may be required in order to process the return.
Products showing signs of excessive use, intentional damage or missing components may not be eligible for a refund, subject to any mandatory consumer rights granted under applicable law.
To request a return, please contact us at:
Please include your order number and the reason for your return request.
We will provide the necessary return instructions and the applicable return address for your order.
Please do not return a product to any address unless you have first received return instructions from Greyson Eyewear.
Returns are completed by postal shipment.
For a return made because of a change of mind, customer ordering error or a product that simply does not suit the customer , return shipping costs are the responsibility of the customer.
Where the product received is defective, damaged or incorrect due to an error by Greyson Eyewear or in the fulfillment of the order , Greyson Eyewear will cover the return shipping cost where return of the product is required.
No restocking fee is charged for eligible returns.
Please inspect your order after delivery.
If your product is damaged, defective or if you received an item different from the one you ordered, please contact us as soon as possible at:
Please provide your order number, a description of the issue and, where relevant, photographs showing the problem.
After reviewing your request, we will provide the appropriate solution, which may include a replacement or refund in accordance with this policy and applicable consumer rights.
Exchanges are accepted for eligible items within 14 days after receipt.
To request an exchange, please contact:
We will provide the applicable instructions.
Availability of a replacement model or variant depends on stock availability at the time the exchange request is processed.
Once a returned item is received, it will be inspected to confirm its eligibility under this policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
We normally process approved refunds within a maximum of 7 business days after receipt and approval of the return .
After Greyson Eyewear issues the refund, your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Banking processing times are outside Greyson Eyewear's control.
If your order has not arrived within the estimated delivery time stated in our Shipping Policy, please contact us at:
We will review any available tracking information and assist you in determining the appropriate solution.
If Greyson Eyewear confirms that a refund has been issued but it does not yet appear in your account, please first check with your bank or the provider of the payment method used.
The time required for a refund to appear may vary depending on the financial institution.
If an unusually long period has passed after our confirmation, please contact us so that we can verify the refund status.
This Return and Refund Policy is not intended to limit or exclude any mandatory rights granted to consumers under applicable law.
Where a mandatory legal provision grants the customer additional rights, that provision remains applicable.
For questions regarding shipping, delivery, returns, exchanges or refunds, please contact Greyson Eyewear.
Questions about your delivery, return or refund? Contact the Greyson Eyewear team.
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